Return Policy
Last updated: February 2025
Overview
At Pegasus Delivery Service LLC, we strive to provide exceptional delivery services. While we primarily offer courier and logistics services rather than product sales, this return policy outlines our procedures for handling delivery-related issues, package returns, and service refunds. We are committed to resolving any concerns promptly and fairly.
Eligibility for Returns
Undelivered Packages
If a package was not delivered due to our error or service failure, you are eligible for a full refund or redelivery at no additional cost.
Damaged Packages
Claims for damaged packages must be reported within 24 hours of delivery with photographic evidence. We will investigate and provide appropriate compensation.
Service Cancellations
Scheduled deliveries can be cancelled up to 2 hours before the pickup time for a full refund. Cancellations within 2 hours may incur a 25% processing fee.
Return Process
Contact Our Support Team
Reach out to us via phone at +1 (314) 229-6220 or email at info@pegasusdeliv.com with your tracking number and details of the issue.
Provide Documentation
Submit any required documentation such as photos of damaged packages, delivery confirmation, or proof of service issues.
Investigation & Resolution
Our team will investigate your claim within 1-2 business days and provide a resolution, which may include refund, redelivery, or compensation.
Refund Processing
Approved refunds will be processed to your original payment method within 5-7 business days.
Timeframes & Processing
| Service Type | Claim Window | Refund Processing |
|---|---|---|
| Same-Day Express | 24 hours | 3-5 business days |
| Standard Service | 48 hours | 5-7 business days |
| Scheduled Routes | 72 hours | 5-7 business days |
Exceptions & Limitations
Incorrect Address Information
We are not responsible for delivery failures due to incorrect or incomplete address information provided by the customer.
Recipient Unavailability
If the recipient is unavailable after multiple delivery attempts, additional redelivery fees may apply.
Force Majeure Events
Delays or failures caused by natural disasters, severe weather, or other events beyond our control are not eligible for refunds.
Questions About Returns?
Our customer support team is here to help you with any questions or concerns about our return policy.